Privacy Policy

1. Introduction

TextSight.ai ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI content detection service.

Please read this Privacy Policy carefully. By using our Service, you consent to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, and password when you create an account
• Payment Information: Credit card details and billing address (processed securely by Stripe)
• Content: Text, documents, and files you submit for analysis
• Communications: Messages you send to our support team

2.2 Information Collected Automatically

• Usage Data: How you interact with our Service, features used, and time spent
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP address, access times, and pages viewed
• Cookies: Small data files stored on your device (see Section 7)

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our AI detection services
• Process your transactions and manage your subscription
• Send you service-related communications (receipts, updates, security alerts)
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve user experience
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations

4. Content You Submit

Important: We take special care with the content you submit for analysis.

• Your content is processed only to provide the AI detection service
• We do NOT use your content to train our AI models
• We do NOT sell or share your content with third parties
• Scans are retained per your plan so you can view your scan history (see Section 9 for exact retention by tier)
• You can delete individual scans, export all your data, or delete your account from Settings at any time

5. Data Sharing and Disclosure

We may share your information with:

5.1 Service Providers

• Stripe: Payment processing (they receive payment information only)
• SendGrid: Email delivery services
• Railway/Vercel: Cloud hosting infrastructure
• OpenAI: AI processing (content sent for analysis only)

5.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, safety, or property.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Data Security

We implement industry-standard security measures to protect your data:

• Encryption in transit (HTTPS/TLS) and at rest
• Secure password hashing (bcrypt)
• Regular security audits and updates
• Access controls and authentication
• Secure data centers with physical security

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Cookies and Tracking

We use cookies and similar technologies for:

• Essential Cookies: Required for the Service to function (authentication, security)
• Analytics Cookies: Help us understand how you use our Service (Google Analytics)
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling cookies may affect Service functionality. For more details, see our Cookie Policy.

8. Your Rights (GDPR)

If you are in the European Economic Area (EEA), you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@textsight.ai.

9. Data Retention

We retain your data for as long as necessary to provide the Service and fulfill the purposes described in this policy:

• Account Data: Retained while your account is active, deleted upon account deletion
• Content (scans): Retained per your plan so you can view your scan history — Free: not stored; Starter: 14 days; Pro: 30 days; Business: 90 days; Enterprise: unlimited. You can delete individual scans or your entire account from Settings at any time.
• Payment Records: Retained for 7 years for tax and legal compliance
• Usage Logs: Retained for 90 days for security and analytics

10. International Data Transfers

Your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Data processing agreements with our service providers

11. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on this page
• Updating the "Last updated" date
• Sending an email notification for material changes

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: